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Github Announces New Tools to Ensure Integrity and Secure Software Supply Chain
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Research by Akamai Identifies a 137% Increase in Application and API Attacks
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2022 state of customer experience technology
Sponsored by:
RingCentral
Published By:
Research Desk
Released:
Sep 19, 2022
Business and technology leaders at companies large and small, across multiple industries, have identified customer satisfaction as a top business priority. In the contact center, they’re significant...
Read more
2022 state of customer experience technology
Sponsored by:
RingCentral
Published By:
Research Desk
Released:
Sep 19, 2022
Business and technology leaders at companies large and small, across multiple industries, have identified customer satisfaction as a top business priority. In the contact center, they’re significant...
Read more
reinventing work in development teams how software teams use slack to stay productive an...
Sponsored by:
Slack
Published By:
Research Desk
Released:
Jun 28, 2022
Five themes dominate the new world of work What makes this a good time to consider Slack? Throughout 2020, we talked to business and IT leaders about how their world was changing and what comes next f...
Read more
where did the ‘human’ in human touch go?
Sponsored by:
Sigma
Published By:
Research Desk
Released:
Jun 27, 2022
To thrive, every company must become an empathetic, human-centred organisation. Data, strategy, product, talent, will all have little impact if businesses, at their core, are not led and drive...
Read more
die macht der emotionen im kunden-service
Sponsored by:
NICE
Published By:
Research Desk
Released:
Apr 25, 2022
Im Zentrum der meisten Kundenserviceprozesse gibt es eine Lücke: den Kunden. Sogar Marken, die einen guten igitalen Kundenservice leisten, legen einen so großen Wert auf Geschwindigkeit und Technolo...
Read more
the uk contact centre decision- makers’ guide 2022
Sponsored by:
NICE
Published By:
Research Desk
Released:
Apr 25, 2022
ContactBabel’s “UK Contact Centre Decision-Maker’s Guide 2022” is the 19th annual edition of the UK’s largest study of contact centres, based on interviews with over 200 UK contact centres, ...
Read more
ein einheitlicher ansatz zur bereitstellung außergewöhnlicher kundenerlebnisse
Sponsored by:
Pingidentity
Published By:
Research Desk
Released:
Mar 17, 2022
Das Sicherstellen von besten Kundenerlebnissen, bietet Ihnen einen bedeutenden Wettbewerbsvorteil. Verbraucher interagieren mit Ihrer Marke über eine wachsende Zahl von Berührungspunkten, die sich ...
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modern ux research in action: 10 research stories
Sponsored by:
Usertesting
Published By:
Research Desk
Released:
Mar 04, 2022
Your customer's journey is more complex than just hitting your website for a few minutes and making a purchase or exploring your new app for the first time. Given the times we currently live in,...
Read more
modernize your infrastructure
Sponsored by:
Redhat
Published By:
Research Desk
Released:
Feb 17, 2022
Businesses face fast, ongoing changes in market situations, competitors, and customer demand. New technologies and business approaches are disrupting entire industries. Delivering high-quality, innova...
Read more
stimulez la croissance de votre entreprise grâce à la personnalisation
Sponsored by:
AWS
Published By:
Research Desk
Released:
Jan 18, 2022
Aujourd'hui, les clients en demandent plus, mais votre entreprise peut avoir une longueur d'avance sur leurs attentes. Agissez rapidement pour faire face à la demande croissante des clients en matiè...
Read more
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