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PBX – 7 benefits of switching from on-premises PBX to the cloud

pbx – 7 benefits of switching from on-premises pbx to the cloud

Published By: Research Desk Released: Sep 20, 2022

A unified solution offers enterprise-gradefeatures such as phone, faxing, SMS, IVR, call queues, team messaging, video meetings,and voicemail-all on one platform.A single solution with global availability is easier to manage…

PBX – 7 benefits of switching from on-premises PBX to the cloud

pbx – 7 benefits of switching from on-premises pbx to the cloud

Published By: Research Desk Released: Sep 20, 2022

A unified solution offers enterprise-gradefeatures such as phone, faxing, SMS, IVR, call queues, team messaging, video meetings,and voicemail-all on one platform.A single solution with global availability is easier to manage…

2022 agent experience trends report

2022 agent experience trends report

Published By: Research Desk Released: Sep 19, 2022

Even prior to the pandemic, customer support agents were overwhelmed by the amount of work CX leadership teams expected them to accomplish daily. Rather than the quality of service provided,…

2022 State of Customer Experience Technology

2022 state of customer experience technology

Published By: Research Desk Released: Sep 19, 2022

Business and technology leaders at companies large and small, across multiple industries, have identified customer satisfaction as a top business priority. In the contact center, they’re significantly more focused on…

2022 Guide to Leading an Agent-Centric Contact Center

2022 guide to leading an agent-centric contact center

Published By: Research Desk Released: Sep 19, 2022

SPOILER ALERT: Finding and retaining great talent was never easy. But now? Effectively staffing and engaging employees in your contact center might feel like you’re on an impossible mission.

The Inner Circle Guide to Remote & Hybrid Working Contact Center Solutions

the inner circle guide to remote & hybrid working contact center solutions

Published By: Research Desk Released: Sep 19, 2022

The enforced remote working model that most contact centers have implemented within the past two years has both advantages and disadvantages. The new hybrid model emerging creates the opportunity to…

MetriStar Top Providers

metristar top providers

Published By: Research Desk Released: Sep 19, 2022

Contact Center Platforms: Contact center platforms are the communications core of all customer engagement technologies. At minimum, they provide Automated Call Distribution (ACD) to route incoming voice calls to appropriate…

The Innovator’s Guide to the Digital-first Contact Center

the innovator’s guide to the digital-first contact center

Published By: Research Desk Released: Sep 19, 2022

The digital customer service universe is evolving rapidly. Contact center adoption and support for first generation digital channels such as Email and Web Chat, including video chat and co-browsing, is…

Next-Gen Cloud Contact Center for dummies

next-gen cloud contact center for dummies

Published By: Research Desk Released: Sep 19, 2022

The world around us has changed a lot since the COVID-19 pandemic. The customer experience has been completely redefined, and although many services have become “touchless” in our post-pandemic world,…

[Ebook] What your business needs for a hybrid and remote-first workplace

[ebook] what your business needs for a hybrid and remote-first workplace

Published By: Research Desk Released: Sep 19, 2022

Just a few years ago, it would look like office cubicles, meeting rooms, and even the break room where you’d run into your colleagues. In other words, your standard 9-to-5…