Customer Relationship Management

harness the power of multichannel customer experience-ii

  Insights Desk    Sep 21, 2022

Highlights: Online visibility in the contact center has many benefits: Higher customer satisfaction and retention, lower customer churn, higher first-call resolution rates, and lower costs. W...

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bridge the multichannel customer experience gap

  Insights Desk    Sep 19, 2022

Highlights: Omni-channel customer experience gap results in issues such as poor problem resolution, lower first-call resolution rates, and unsatisfied customers. Only a few organizations have ...

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zero-party data a new way of marketing – higher customer experience

  Insights Desk    Aug 18, 2022

Highlights: A new generation of zero-party data helps to build long lasting customer relationship and improve customer experience. In 2020, Forrester coined the term zero-party data. Zero-part...

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embrace a crm strategy grow your businesses

  Insights Desk    Mar 25, 2022

Running a business is not an easy task even when an organization is in the pink of its health. More so in today’s competitive times when a healthy relationship with the customers has become a sin...

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crm strategy, the lifeline for businesses

  Insights Desk    Feb 21, 2022

With the introduction of enhanced Customer Relationship Management (CRM), businesses can finally make consumers the king. CRM is the engine that drives customer trust and helps build strong custome...

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why successful crm implementation is no rocket science?

  Insights Desk    Apr 05, 2021

CRM, we all know what CRM stands for. Customer relationship management, but do we know what customer relationship management actually means for a business? And why is it so essential to have a decent ...

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